When Natalia restarted her computer on 6/27/22, she saw the following:
Here's how she resolved the situation:
- She retrieved her Microsoft credentials, including a username of the format name@edopsoffice365.onmicrosoft.com.. It may be beneficial to get those credentials through the lastpass phone app
- She Logged into her Microsoft account myaccount.microsoft.com myaccount.microsoft.com
- From the profile, she clicked "Manage Devices" under the devices icon and saw this screen listing her historical devices
- She click on her current computer and that expanded the information box, which now included a "Disable lost device" button and the Device object ID. . She clicked "Disable lost device"
- On that screen she pressed "View Bitlocker keys"
- Finally, click "show recover key" and copy that ~40-digit key into your laptop